If you need help installing our software at home, you are welcome to post your question in GitHub Discussions or ask in our Community Chat. Common problems can be quickly diagnosed and solved using the Checklists in Getting Started.
File Samples
Sample image and video files can be sent to samples@photoprism.app. Please include the format and GitHub issue number or other helpful reference in the subject line, and let us know if we have permission to upload your files to dl.photoprism.app/samples for future use.
Membership Support
You are welcome to contact us at membership@photoprism.app for questions regarding your membership.
Business Inquiries, Feedback and General Questions
Feel free to contact us at hello@photoprism.app with anything that is on your mind. We appreciate your feedback! Due to the high volume of emails we receive, our team may be unable to get back to you immediately. We do our best to respond within five business days or less.
Responsible for editorial content according to § 5 TMG / § 55 RStV:
PhotoPrism UG (haftungsbeschränkt)Zimmermannstr. 37
12163 Berlin
Germany
EU VAT-ID: DE352840145
Commercial Register: Berlin (Charlottenburg), HRB 240600 B
Managing Directors: Theresa Gresch, Michael Mayer
Phone: +49 30 7543 9729
Our business hours are Monday through Friday from 9 am to 5 pm CET, excluding holidays.
Terms & Privacy
By using the software and services we provide, you agree to our Terms of Service, including our Code of Conduct and Privacy Policy. Email us at privacy@photoprism.app if you have questions about our policies or GDPR Compliance Statement.
PhotoPrism® Trademark and Brand Guidelines
When referring to PhotoPrism, please make sure that it is spelled correctly:
- the name has two capital letters, so Photoprism is not a correct spelling
- PhotoPrism is one word and must not be separated into two words
Our trademark and brand guidelines, which may be updated from time to time, describe how our Brand Assets may be used. It is important to us that any permitted use of our Brand Assets is fair and meets the highest standards.
Our Commitment to Protect the Environment
Sustainability has been a core value for us from the beginning. That's why we ensure our office and hosting infrastructure are powered by 100% climate-neutral, renewable energy.
More information can be found on the website of Polarstern Energie, the electricity provider for our Berlin office, as well as in the statements of our infrastructure partners Hetzner Online and DigitalOcean.
We do not engage in crypto mining at this time and will fully assess the environmental impact before permanently adopting any distributed ledger technologies.
